MyMediaMall FAQs
1) What is MyMediaMall?
A: MyMediaMall is a service that allows patrons to download audio books and eBooks to their computers and digital devices from home.
2) How do I access the MyMediaMall service?
A: You can either click on the eMedia button at the top of the STDL website – www.stdl.org – and then click on the MyMediaMall logo OR you can go directly to the site at www.mymediamall.net.
3) Who can use the MyMediaMall service?
A: Only STDL patrons (or patrons of one of the other libraries in the consortium) can use this service. A valid non-barred STDL library card number and PIN are required in order to check out materials.
Further information regarding STDL pins can be found at this page:
http://www.stdl.org/aboutmypin.asp
User status can be checked at this page:
4) What software do I need to use this service?
A: All required software is free to download and can be accessed at the www.mymediamall.net website.
List of actual programs:
· Adobe Reader – Required for reading Adobe eBooks. Please note that Adobe Reader is not the same software as Adobe Acrobat. Used for about 80% of MyMediaMall eBooks
· Mobipocket Reader – Required for reading Mobipocket eBooks. Used for about 20% of MyMediaMall eBooks.
· OverDrive Media Console – Required for listening to all digital audio books.
5) Why can’t I download audio books to my iPod?
A: MyMediaMall uses the secured WMA format for their audio books. This format is not supported on Apple iPods at this time. For a listing of devices that do support the secured WMA format visit www.playsforsure.com/FindPortableDevices.aspx.
6) Can I burn audio books to a CD?
A: Yes. For complete instructions on how to burn to a CD using Windows Media Player versions 9 or 10, go to the www.mymediamall.net site and click on Digital Book Help.
7) What is a ‘PID’? Where do I find my Mobipocket Reader PID?
A: A PID (Personal Identifier) is a unique identifier for your copy of Mobipocket Reader. To view your PID, open Mobipocket Reader and choose Help > About from the Mobipocket Reader menu. Your PID is 10 characters in length and may include both letters and numbers.
8) How many titles can I have checked out at the same time?
A: You can have up to 5 titles of any combination of eBook formats and/or audio books checked out at any given time.
9) Why can’t the digital books be downloaded in the library?
A: In an effort to protect patron privacy, the library’s computers and software have been modified to restrict or delete personalization done to any installed programs. Regretfully, these changes prohibit the customization necessary to use MyMediaMall.
NOTE: Patrons can download digital books to their laptops inside the library using the library’s wireless connection.
10) If I’m having a problem with MyMediaMall who can I contact?
A: Send an email describing your problem to stdlaudiohelp@stdl.org, and we will do our best to assist you.