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PIN Information | |||
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What is a PIN? When will a PIN be required? What if I don't yet have a PIN? What if I don't know my current PIN? Can I change my PIN? What if my library card has expired? Can I obtain my library card number over the phone or the Internet? |
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What is a PIN? | |||
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A PIN is your personal identification number and provides additional security when you use your library card either at the library or on the Internet. | |||
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When will a PIN be required? | |||
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A PIN will be required when you wish to: - Place a hold/reserve on material on-line, - View your account status and materials checked-out, - Renew materials on-line, - Change your current PIN - Public Access Computer usage in the Adult Computer Area |
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What if I don’t yet have a PIN? | |||
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Actually, everyone with a valid library card already has a PIN. Your original PIN was assigned based upon information you provided when you registered for your library card. | |||
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What if I don’t know my current PIN? | |||
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If you do not know your current PIN, you may either: Have the current PIN sent to you via a valid and current e-mail address that has already been registered at the library OR Reset the PIN to a calculated value based upon existing information you provided when you registered for your library card. Click here to begin the User PIN Recovery procedure. |
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Can I change my PIN? | |||
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Yes! In order to change your current PIN:
Click here to begin the User PIN Change procedure. |
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What if my library card has expired? | |||
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If your library card has expired, please visit the library to have your library card renewed. Users with expired library cards will not be allowed to perform on-line procedures. While renewing your card, please provide a valid e-mail address and confirm an appropriate PIN so you may use the on-line procedures once the card is renewed. | |||
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Can I obtain my library card number over the phone or the Internet? | |||
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No. To assure security, users will be required to visit the library and present 2 valid forms of identification, one form of ID with a photo, to verify the card-holders identity. | |||
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Central Library • 130 South Roselle Road, Schaumburg, IL 60193 • (847) 985-4000
Hanover Park Branch • 1266 Irving Park Road, Hanover Park, IL 60133 • (630) 372-7800
Hoffman Estates Branch • 1550 Hassell Road, Hoffman Estates, IL 60169 • (847) 885-3511
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